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Website Care Plan Terms

Last updated: 14 September 2026

These terms govern Liga’s Website Care Plans — hosting, domains, DNS and SSL bundled with ongoing support and minor changes. They are written in plain English on purpose. If anything here is unclear, ask us before you sign up.

1. Who these terms are between

These terms are between LIGA PTY LTD (ABN 27 168 627 334) trading as Liga Hosting (“Liga”, “we”, “us”), of Sydney, Australia — and the business named on the plan quote or invoice (“you”).

They apply from the date you accept a quote, pay an invoice, or ask us to start work on a Website Care Plan, whichever happens first.

2. What the plan is

A Website Care Plan bundles the infrastructure your website runs on with ongoing care of it. Every plan includes:

  • web hosting for the sites listed on your quote;
  • DNS management;
  • an SSL certificate, kept valid, so your site serves over HTTPS;
  • registration and renewal of the domain names listed on your quote;
  • daily backups;
  • updates to the site’s core software, plugins and themes;
  • uptime and security monitoring;
  • support, at the response time for your tier.

Your tier, the number of sites and domains covered, your support response time, and your included time for changes are all set out on your quote and invoice. The current tiers are Essential, Business and Managed — see pricing.

3. What “minor changes” covers

Business and Managed tiers include an amount of time each month for minor changes and bug fixes. This is the binding definition of what that time may be used for.

Included:

  • text and image changes on existing pages;
  • updating prices, opening hours or contact details;
  • adding or editing a blog post, or a page built from an existing template;
  • fixing a broken link or a form that has stopped working;
  • resolving a plugin conflict;
  • fixing a bug in functionality that already exists;
  • restoring your site from backup.

Not included — we will quote these separately:

  • new pages that need a design beyond your existing templates;
  • new features or functionality;
  • design, theme or branding changes;
  • logo or brand work;
  • writing content or copy;
  • photography or video;
  • SEO campaigns;
  • loading an ecommerce catalogue;
  • integrating third-party systems;
  • migrating a site from another provider;
  • removing malware from a site that was not on a plan when it was infected.

The practical test: if a request takes more than 30 minutes, or changes what your site does rather than what it says, we will quote it before starting.

Included time does not roll over into the next month, and is not refundable or redeemable for cash if unused. We will tell you before doing work that would exceed your included time.

4. Fees and payment

  • All prices are in Australian dollars and exclude GST, which is added at the current rate.
  • Plans are billed monthly in advance, or annually in advance at twelve months for the price of eleven.
  • A one-off onboarding fee applies in the first year, as shown on your quote.
  • Work beyond your included time is billed at our hourly rate, in 15-minute increments, as shown on your quote. Prepaid blocks of hours may be available at a discount.
  • Additional domain names beyond those included in your tier are charged annually per domain.
  • Invoices are payable by the due date on the invoice. We may charge interest on amounts more than 14 days overdue at the RBA cash rate plus 5% per annum, calculated daily.

5. Third-party costs

Domain registration, renewal and transfer fees are set by the domain registry and its registrars, not by us. If a registry changes its wholesale price we may pass that change through at cost, with at least 30 days’ notice to you.

6. Term, renewal and cancellation

  • Plans run month to month unless you have prepaid annually.
  • Either of us may cancel by giving 30 days’ written notice. Email is written notice.
  • Monthly fees already paid for the current month are not refunded, but your plan runs to the end of that month.
  • Annual prepayments are not refundable, because the discount is given in exchange for the commitment. They are transferable: if you sell the business, the remaining term goes with it.
  • Nothing in this clause limits your rights under the Australian Consumer Law (see clause 17).

7. Your domain names

You own your domain names. We register and renew them for you, and we manage the DNS, but the registrant is you, not Liga.

  • We will not transfer, sell or allow a domain of yours to lapse deliberately.
  • If you leave, we will give you the authorisation code and unlock the domain within 5 business days of your request, so you can move it wherever you like. We will not charge a release fee and we will not hold a domain hostage over an unpaid invoice.
  • .au domains are licensed under auDA rules, which sit above this agreement. You must meet and continue to meet the eligibility rules for any .au domain we hold for you, and tell us promptly if your circumstances change.
  • If you ask us not to renew a domain, or your plan ends and you do not take the domain over, it will expire. Once a domain expires and passes its grace period it can be registered by anyone, and that is not reversible.

8. Your content, your data

  • You own your website, its content and its data. We claim no rights over them.
  • You are responsible for having the right to use everything you publish — text, images, fonts, plugins and licences.
  • We take daily backups and keep them for 30 days. Backups are a safety net, not an archive: keep your own copy of anything you cannot afford to lose.
  • On request while your plan is active, or within 30 days of it ending, we will give you a copy of your site files and database at no charge. After 30 days we may delete your data.

9. Availability — please read this one

We monitor your site and respond to outages within your tier’s response time, but we do not offer an uptime guarantee or a service level agreement. Your site depends on infrastructure we do not control — a hosting provider, a DNS and CDN provider, a domain registry, and your own third-party plugins and integrations. Free-tier DNS and CDN services carry no SLA of their own.

If your business needs a contractual uptime guarantee, tell us. It is available, it requires paid infrastructure tiers, and it will be priced into your plan explicitly. Do not assume you have one.

10. What we need from you

  • Give us the access we need — hosting, domain, DNS, CMS and any third-party accounts involved.
  • Keep your own account credentials secure, and do not share ours.
  • Tell us promptly about anything that looks like a security problem.
  • Do not make changes to the hosting, DNS or site infrastructure yourself without telling us. If a change you make breaks the site, fixing it is chargeable work, not included time.
  • Keep any paid plugin or theme licences current. We will tell you when one lapses, but we cannot renew a licence held in your name.

11. Suspension

We may suspend a service if:

  • an invoice is more than 30 days overdue and we have given you 7 days’ written notice and an opportunity to pay; or
  • your site is compromised, is being used to attack others, or is causing a security or stability problem that puts other customers at risk; or
  • we are required to by law, a registry, or an upstream supplier.

For a security suspension we will act first and tell you immediately, because the alternative is leaving an active problem running. We will restore the service as soon as the cause is resolved. We will not suspend a service over a disputed invoice while the dispute is being dealt with in good faith.

12. Acceptable use

You may not use a service we provide to send spam, host malware or phishing content, infringe copyright, publish unlawful content, or attack other systems. If you do, clause 11 applies.

13. Our work and intellectual property

Work we produce specifically for you under a plan — configuration, fixes, content changes — is yours once paid for. Tools, scripts, templates and know-how we bring to the job, or build for use across customers, remain ours, and nothing stops us using them elsewhere. Open-source components keep their own licences.

14. Changes to these terms

We may update these terms. If a change materially affects your rights or what you pay, we will give you at least 30 days’ written notice before it takes effect, and you may cancel without penalty before then — including a pro-rata refund of any annual prepayment for the unused period.

We will not change your price during a period you have already paid for.

15. Ending the plan

Either of us may end a plan on 30 days’ notice under clause 6. We may end it immediately if you become insolvent, or if you seriously breach these terms and do not fix it within 14 days of us asking you in writing.

When a plan ends:

  • we will help you move to another provider for up to 30 days, at our hourly rate for anything beyond handing over access, files and data;
  • we will release your domains under clause 7;
  • we will give you your site files and database under clause 8;
  • unpaid invoices remain payable, and you remain entitled to your data regardless.

16. Privacy

We handle personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth). Our privacy policy explains what we collect and why, and forms part of this agreement.

17. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the ACL — including that they will be provided with due care and skill and within a reasonable time. Where we are permitted to limit our liability for failing to meet a non-excludable guarantee, we limit it to resupplying the service, or paying the cost of having it resupplied.

18. Liability

Subject to clause 17:

  • neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, data, goodwill or business opportunity;
  • our total liability arising out of a plan in any 12-month period is limited to the fees you paid us under that plan in the 12 months before the event giving rise to the claim;
  • we are not liable for failures caused by things outside our reasonable control, including acts of an upstream supplier, registry, or network, or by changes you or your other providers make.

19. General

  • Governing law: New South Wales, Australia, and the courts of New South Wales.
  • Disputes: tell us first. We will try to resolve it with you before either of us starts proceedings. This does not stop either of us seeking urgent relief.
  • Assignment: you may not transfer this agreement without our consent, which we will not unreasonably withhold. We may transfer it if our business is sold, on notice to you.
  • Whole agreement: your quote, these terms and our privacy policy are the whole agreement. Your quote wins if there is a conflict.
  • Severance: if a clause is unenforceable, it is severed and the rest stands.

20. Contact

LIGA PTY LTD (ABN 27 168 627 334) trading as Liga Hosting, Sydney, Australia. Questions about these terms can be sent to hosting@liga.net.au.